Redes sociais e a mediação de saberes: implicações no processo de trabalho dos agentes comunitários de saúde de Niterói - RJ

Abstract

The object of this study is the process of work of the community health agent and mediation and sharing of knowledge, based on the analysis of social networks in two modules of Niterói Family Medical Program - RJ, whose objectives were: a) identify actors involved in the social networks of the ACS; b) describe the social networks built in the ACS work process inside and outside the module; c) review, in the ACS work process, mediation and social networks present in the process. Search qualitative, descriptive and exploratory nature and with the participation of 14 ACS and 01 nurse two modules of the PMF. Data collection occurred from October April to June 2014 through semi-structured interview. The technique used for the treatment of data was by means of Content thematic analysis, complemented by Social Networks Analysis which gave the structural design of the network of interactions of the two modules and their centrality measures. Content analysis revealed three empirical categories: social networks of ACS as co in the diagnosis of the local health situation and its effects on the health-disease-care process; tensions and potential knowledge in mediation in the ACS work process and the ACS in forming links: challenges and possibilities for the promotion of health. It was concluded in the context of the objectives of this study, the participants make use of their social networks not only for the mediation of knowledge, but to increase their social circles and win new ties with users and other health professionals. In addition, networks can contribute to mediation and practices in a larger health perspective that includes not only physical aspects of the health-disease-care, social, cultural, economic and historical, valuing the service to users, improving the comprehensiveness and territoriality.