Câmara de Resolução de Lit´gios de Saúde-CRLS: medidas de resoluções administrativas e fluxos de processos antes e durante a pandemia da COVID-19

Abstract

The concept of health, depending on the historical context and/or world view, has been following social, political, and economic changes that, directly and indirectly, influence the judicialization of health, which accompanies the challenges in the realization of this right. In the search for rationalization of lawsuits, the creation of the Chamber of Resolution of Health Litigations (CRLS), an initiative that brings together in the same space representatives of the State and Municipal Health Department of Rio de Janeiro, Public Defenders of the State and the Union and also has the advice of State and Municipal Prosecutors and the Court of Justice, it can mean the union of various entities, demonstrating the desire for mediation in cases involving people's health. With face-to-face consultations since 2013, the advent of the COVID-19 pandemic and the necessary health restrictions made it urgent to restructure the place of service, without interrupting the services provided. In this logic, the objective of this work was to describe the profile of the demands and the itinerary of the user within the scope of CRLS headquarters before and during the COVID-19 pandemic, especially concerning the work process and administrative flows. To this end, a study was carried out with a quantitative-qualitative methodology, with bibliographic updating and documentary research on the CRLS, understanding that the data analysis was carried out based on the objectives listed for the study and the discussion was organized based on the user's itinerary and flows administrative authorities of the CRLS, before and during the COVID-19 pandemic, understanding that this study was of paramount importance precisely because of the fundamental role that the Public Defenders play in guaranteeing the right of access to justice for the underprivileged and vulnerable population. The study showed a significant increase in the number of demands met by the CRLS since the beginning of its operation, however with a significant reduction in remote calls during the COVID-19 pandemic, as well as a drop in the percentages of administrative referrals performed. The research data and results allowed inferences, such as that the use of only forms of assistance through remote technology potentially results in a decrease in the number of consultations performed, causing a possible relativization of the fundamental right of access to justice. The expected product of this study is to trigger reflections and discussions on the flows to be adopted for the post-pandemic period, as well as to rethink the strategies, practices, and attitudes that involve their weaknesses and strengths in crises, such as the one faced by the COVID-19 pandemic.