Proposta de melhoria da eficácia na gestão operacional do Serviço de Laboratórios do Hospital Universitário Pedro Ernesto (HUPE) e da Policlínica Piquet Carneiro (PPC) – UERJ, no complexo de saúde da UERJ

Abstract

Based on the primary mission of a clinical laboratory to support the diagnosis and treatment of pathologies through reliable information made available to attending physicians, and considering that laboratories historically have, in the recent past, a tendency to organize on the basis of aspects exclusively technical, and that in technical areas this has manifested itself in terms of sectors divided according to different disciplines (Biochemistry, Immunology, etc.), current model of HUPE laboratories. This fragmentation causes misunderstandings, such as similar and underutilized equipment distributed among sectors, imbalance in functional arrangement, disorderly occupation of spaces, communication problems with segregation of information, difficulties in coordinating routines, compromising the adequate use of available resources. Thus, it is extremely necessary and urgent to point out possibilities of intervention in this reality, it is necessary to correct the organizational procedures in the areas involved, to reduce costs, eliminate waste, rework, and reduce variability in work processes. This report has the purpose of portraying how the reorganization through the Process Redesign can be a strategy for the organizational evolution of the SLA, through the report of the experience in the University Hospital Pedro Ernesto. Most public health organizations need to reduce costs and increase quality of care. The work proposes a transformation in the organizational culture in the area under discussion, focused on meeting customer requirements and the rational use of resources, materializing the optimization of assets by the institution.