O manual de Procedimento Operacional Padrão como instrumento da Gestão na Saúde: a experiência na Atenção Primária do município de Maricá

Abstract

It presents the care processes that were subject to standardization of SOPs in each context of development and effective creation, describing those responsible and the criteria used to disseminate the Manual. Data sources were informal and official in nature. Informal sources are related to personal files, such as daily notes obtained by members of the public health team and others involved in the process of creating the manual, and official documents are minutes of meetings, emails and publications on social media. of the municipality. It was possible to verify that, throughout the process of creating the Manual, three contexts were differentiated. We are initially related to facing the Covid-19 pandemic and have been evolving, or we can call it “maturing a look”, towards the perspective of the risk of day-to-day work processes in PHC, and finally, the production of a “more oriented look” in line with the APS service portfolio in Maricá. The records according to the time frames identified as: “Covid – 19 health emergency and its impacts on vaccination: the beginning of the process”; “Other daily problems identified/demanded by primary care units: evolution”; “The service portfolio-based boom and adjustments to publishing: the end.” It was possible to verify that there were other points of risk in the care chain, mobilizing the construction of other SOPs, even though there was no well-established methodological process, not even with regard to the assessment of needs, carried out empirically and based on the perception of public health professionals. However, it mobilized and allowed the review of several actions and work processes in PHC that could lead to incidents. The phase of choosing the care processes that were subject to standardization in the POP's Manual of PHC was based on depending on the period of preparation, initially focused on public health emergencies, later on the most common activities of the work process in PHC and finally related to the services offered in the APS service portfolio. It is opportune to institute a permanent evaluation and qualification of work processes related to the service portfolio and new demands for actions and services.