Guia para gestores do SUS - Enfrentamento ao Racismo Institucional pelo viés da Ouvidoria

Abstract

The Brazilian population is made up of individuals from different origins, concepts, multiple experiences and cultures. If, on the one hand, this translates into a mixed and plural people, on the other hand, it brings in its content the painful actions and marks of racism, considering the entire trajectory of non-whites since the formation of this territory as a nation. This discriminatory attitude, which so hurts those who suffer its direct effect, needs to be widely discussed, in all spaces, be they knowledge, listening, management. This study aims to broaden the discussion on the issue of racism that is practiced in public institutions linked to the Unified Health System (SUS), based on the reception of ombudsman manifestations and their daily practice. The proposition is necessary as a way to understand what are the possible obstacles to this listening, and how this ombudsman service can help the public manager to promote substantial and consistent changes in facing the issue of institutional racism in the SUS, permeated since always by the structural racism that surrounds us.