Proposta de Indicador Global na área de Qualidade, Segurança, Meio Ambiente e Saúde (QSMS) para análise de uma empresa no segmento de óleo e gás

Abstract

An extremely relevant measurement used by companies is the use of performance indicators that allow the monitoring and evaluation of their integrated management system. The concern with quality, health, environment and safety (QHSE) is increasingly relevant in companies that operate in the oil and gas sector. In this way, the integrated management of the Environmental, Quality, Health and Safety areas, as they are a continuous process, recommended by the set of ISO 14001, 9001 and 45001 standards and their PDCA methodology (Plan, Do, Check, Act), are part of the daily life of an increasing number of companies in Brazil. The monitoring of health, environment and safety (SMS) is carried out through indicators that are fundamental to analyze the company's performance, influencing the quality of decision-making by top management, competitiveness as a strategic goal for companies. Thus, this work aims to propose a global indicator in order to monitor its efficiency and evolution over time. For this, a case study was carried out with a service provider company in the oil and gas segment in the scope of inspection, repair and maintenance that monitors its QHSE performance through indicators (specific in the respective areas, namely: waste, energy consumption electricity, customer satisfaction, health incidents and accident frequency rates, among others). The prioritization of the criteria and subdivision of the indicators was carried out by a team of specialists from the company through the combination of decision-making techniques by the Weighted Sum Method (WSM). The intention is to obtain a systemic view of the results of the indicators through data collection, identification of the most relevant points for the company and propose recommendations that will increase the company's effectiveness. The proposed global indicators allow the assessment of the organization's performance, allowing the identification and dissemination of the best SGI management practices. In the analysis of the results, it can be noticed that the use of the proposed global indicators can successfully respond to the needs of the integrated management system in relation to the year 2020 to 2022, there was a 254% growth in the control and monitoring of the management system integrated in pursuit of continuous improvement.