Análise da percepção de profissionais do Sistema Único de Saúde (SUS) sobre o atendimento através da teleinterconsulta no município de Campo Grande/MS

Abstract

This project aims to analyze the perception of Primary Health Care doctors and other specialists regarding the teleconsultation system used in the municipality of Campo Grande, Mato Grosso do Sul. The research sought to evaluate how these professionals perceive the use of this tool within the context of local public health. The methodology adopted in the study included the following steps: 1) A review of the literature on the use of teleconsultation within the Brazilian Unified Health System (SUS); 2) A review of existing studies on the perceptions of professionals who use teleconsultation in public healthcare services; 3)The application of an electronic questionnaire, developed based on the works of Grata-Borkowska et al. (2022) and Marcolino et al. (2014), to collect data on the experiences and opinions of healthcare professionals. The target audience of the research were physicians working in health units in the municipality of Campo Grande, MS. The collected information was organized into a database, allowing for a detailed analysis of the professionals' perceptions. The goal is to contribute to the expansion of universal, equitable, and comprehensive access to healthcare, promoting better management of patient care. The biggest advantages highlighted by professionals (both groups) regarding the teleconsultation system were the “exchange of knowledge between professionals” (84,8%) followed by the items “reduction in waiting time in specialized service queues” (81,8%) and “reduction in the number of referrals for face-to-face consultations” (72,7%). Regarding disadvantages, the study revealed differences in perception when comparing the two groups of professionals in the sample. Family and community doctors perceive that the biggest disadvantage is the “Low investment in the operational structure” (48,4%) while the other medical specialists believed it to be the “Impossible to meet in person to evaluate the patient” (50,0%) and the “Low investment in the operational structure” (50,0%), respectively. It is concluded, therefore, that there was a positive and similar perception on the part of Primary Health Care doctors and other specialists doctors who work in the city of Campo Grande-MS, regarding the use of the teleconsultation tool.