Desenvolvimento de uma plataforma para apoio a teleconsulta de enfermagem

Abstract

The advancement of technology has been standing out in several sectors, such as telehealth. This tool is increasingly present in health services. With regard to patient care, it should be noted that there are times when a face-to-face consultation is not possible or not indicated, whether due to treatment, illness or health needs, as was the case with the COVID-19 pandemic, where there was guidance to avoid physical contact. Within this context, telehealth has led to the development and improvement of various resources and platforms for remote care for various health professionals, however, mostly for physicians. Faced with this problem, this work developed a digital service platform, by teleconsultation, aimed at nurses. For that, an applied research was carried out, developed in three stages: the first referred to the collection of information, through the application of a questionnaire with nurses from a Polyclinic in the city of Rio de Janeiro-RJ, identifying their difficulties and needs of a technological tool for nursing teleconsultation, in the second stage the nursing teleconsultation flowchart and the nursing pre-care script were carried out and, finally, in the third stage the platform itself was developed, based on in the first two phases. With the implementation of this project, it is expected that the platform can help nurses who work in nursing consultations and optimize the quality of services provided to users.