As percepções dos Agentes Comunitários de Saúde sobre o processo de trabalho no SUS de Piraí

Abstract

This study aims to discuss the perceptions that the Community Health Agents (ACS) have on their work process and, specially, on their ways to deal with the everyday needs and to develop their role on integral care of users. Another goal is to identify the existing mediations in their everyday tasks at work and if these mediations are fully recognized by them. It is important to evaluate this professional group s work process, analyzing the difference between the prescribed and the real work, and also to identify technologies of care used by them. This research, which had qualitative nature, applied interviews as a technique, where nine ACS participated, from the Health Unities of Centro, Santanésia, Rosa Machado, Ponte Laranjeiras, Caiçara, Jaqueira e Casa Amarela, of the municipality of Piraí RJ. The findings show us that the ACS are satisfied with their function, but that it leads as well to a high stress level, due to the overload of burocratic work and the double shifts. We observe that a strong teamwork is extremely important to the success in working efficiently on Family Health Strategy (ESF), as a way to change the older model, hospital-centered, and search for a new one, centered in actions of attention integrality and family care.