Uma nova versão para o sistema de teleconsultoria em saúde do Telessaúde UERJ a partir da análise de sua usabilidade

Abstract

The advancement of Information and Communication Technologies (ICTs), especially the Internet, have opened new opportunities for dissemination of knowledge and team work, provoking changes in professional relations. The health area has been one of the most privileged, with new options for services and treatments. In this context, teleconsulting services have been increasing the potential of networks to carry out diagnoses and case studies. In some cases, the systems do not correctly follow the concepts of Human-Computer Interaction (HCI). The technical focus of HCI is the concept of usability, which studies the development of systems, aiming to make them more agile, attractive, effective, aesthetic and easy to use, whatever the tasks to be performed. With the need for understanding the use of usability and user-centred design techniques for Teleconsulting Systems in Health was what motivated the development of this project, which carried out an analysis of the Health Teleconsulting Support System, developed by the team of the Rio de Janeiro State Telehealth Center - Telessaúde UERJ, considering these techniques. Based on the results obtained in this evaluation and in contrast to the literature recommendations for user-focused design of this type of system, a new version was developed for mobile platform in order to increase its efficiency and satisfy the needs of users more effectively