O impacto das ações de gestão nos modelos de terceirização de Tecnologia da Informação no controle de gestão das organizações: uma revisão sistemática

Abstract

This study aimed to analyze how the Information Technology outsourcing models can impact the organizational structure and the management control of the institutions, besides analyzing the IT management within the organizations. For that, a systematic review was used as methodology, which consists of doing the survey in several researches on the same subject. Thus, a research was carried out using the articles that were published in the period from 2010 to 2016, in qualifying journals, A1, A2 and B1 in the Qualis, using the worksheet released in 2015. To extract the data the following keywords were used: "IT governance", "IT governance", "governance", "outsourcing", "management", "IT management". This research universe returned with 20 articles for analysis. After the analysis, it was found that even in organizations that use diversified management tools, management control positively assists in the management model, administrative processes, structuring models and production techniques. In this way, the administrative body of the organization is able to reach the conclusion quickly to optimize the techniques of decision making. From this data analysis it was possible to perceive the importance of IT management within organizations. For this reason, the use of IT management in organizational processes is expanding in the market, because with increasing competitiveness, managers use the most dynamic and effective ways to reach prominent positions in the commercial emporium.