Controle gerencial em equipes de desenvolvimento de software: um estudo de caso

Abstract

Information technology (IT) has changed the way the world works in just a few short years and its contributions to information processing and dissemination led to radical changes in our everyday life and deeply affected the management and structure of organizations. In this new world, the business literature records many examples of wasted investments in the sector of information technology. The difficulties in recognizing value in IT investments and the challenges faced in managing software development teams are aspects in the problem to be investigated, which is: Does IT sector lack management control systems that could minimize the risks of waste resources, low productivity or failure in the implementation of the system to be developed? The objective of this paper is to investigate the difficulties faced by software development teams in evaluating whether there is waste of resources, as perceived by the respondents, and also whether there is a lack of management control. Among the specific objectives of this study, is an investigation of what might be the most appropriate indicators to a system of management control in this area of operations and a delineation of IT success factors are. From a methodological point of view, this is an exploratory research that uses the case study approach to qualitative analysis. The results confirm the problem of wasted resources and low productivity faced by the IT teams analyzed and indicate lack of mechanisms or processes of management control in this case study.