A institucionalização dos direitos do consumidor e suas implicações: estudo de caso em Montes Claros MG

Abstract

Social inclusion through consumer shows how people are worth to him to assess the degree of achievement of social rights, which makes the purchase of goods and services, previously inaccessible, leads to a sense of greater dignity and citizenship. In this perspective, this thesis aims to analyze the perception of consumers about Consumer Law institutionalization and to what extent it is recognized as an instrument of citizenship. The literature rescues as given the process of institutionalization of consumer rights in Brazil by analyzing the movements of consumers, highlighting the Movimento das Donas de Casa de Minas Gerais and the Instituto Brasileiro de Defesa dos Consumidores IDEC. Consumption was also highlighted in an anthropological perspective. In the methodology of qualitative nature, we used the non-participatory process of observation and semi-structured interviews with PROCON users consumers in the city of Montes Claros, Minas Gerais. The interviews have taken place in two stages, one at the headquarters of PROCON and, at another time with them in their homes. In order to know the process of institutionalization and functioning of this body, semi-structured interviews were conducted with the current director, with the former director and staff of the time of creation and current employees. In a general analysis, it allowed me to emphasize that the consumer rights achievements throughout history, is the result of social achievements, participation, albeit not decisive, the social movements. You can tell by field research with PROCON consumers of Montes Claros, that this body is an important instrument for the defense of their rights, ie an instrument of citizenship.