Design de serviços: uma proposta de crowdmapping para a cidade do Rio de Janeiro

Abstract

From the service design's perspective, this study apply the collaboration and crowdsourcing concepts associated with procedures in risk management and extreme natural phenomena crisis to propose a collaborative system of low cost and high integration with the population. This system is capable of storing, managing, sharing and plotting information about the city of Rio de Janeiro, focusing on data concerning storms, floods and landslides. This, the design is applied as a manager, indicating the characteristics that are necessary for the service, mapping the different features and planning the interactions of the system, which follow the concepts of collaboration presented throught the project. The purpose of this study therefore is to provide a model system for easy access and wide dissemination and capillarity to plot and search in real time, specific information about the city of Rio de Janeiro.